Refund and Cancellation Policy

AIRLUMN Live Experiences, LLC

REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy applies to paid AIRLUMN experiences, subscriptions, memberships, events, and other purchases unless purchase-specific terms expressly provide otherwise. Nothing in this Policy limits a refund, cancellation, or consumer right that cannot lawfully be waived.

1. Prices and Purchase Terms

Before payment, AIRLUMN will present the applicable price, taxes or additional mandatory charges, material purchase terms, and, for subscriptions, the renewal frequency and renewal price or pricing method. The purchase button or equivalent control will clearly indicate that selecting it authorizes the charge.

2. One-Time Purchases

Unless a purchase-specific offer states otherwise, a completed one-time purchase is non-refundable after the Service or digital content has been delivered, except where AIRLUMN’s stated refund terms provide otherwise.

3. Automatically Renewing Subscriptions

A subscription that automatically renews will state at checkout: (a) that it renews automatically; (b) the renewal frequency; (c) the renewal price or pricing method; and (d) how to cancel. AIRLUMN will provide a cancellation mechanism that is simple, cost-effective, timely, and easy to use and that does not unreasonably delay, hinder, or obstruct cancellation.

Cancellation stops future renewals. Unless otherwise stated cancellation does not automatically refund amounts already charged.

4. Free Trials and Promotional Offers

If AIRLUMN offers a free or reduced-price trial that converts to a paid subscription, the checkout disclosure will clearly state the date or event on which the paid charge begins, the amount or pricing method, the renewal frequency, and the cancellation method.

5. Cancellation Before Renewal

You may cancel through the cancellation method presented in your account or purchase terms.

6. Refund Requests

To request a refund, contact support@airlumn.app with your name, account email, transaction date, and reason for the request. AIRLUMN may request information reasonably necessary to locate the transaction and evaluate the request.

7. Refund Eligibility

If AIRLUMN cancels a paid event or service and does not provide a comparable replacement, AIRLUMN will provide the refund or credit described in the purchase-specific terms.

Duplicate or unauthorized charges will be reviewed and corrected when supported by the transaction records.

Refunds voluntarily offered by AIRLUMN will be governed by the offer’s stated conditions.

8. Refund Method and Timing

Approved refunds will ordinarily be returned to the original payment method when practicable. Processing times may depend on the payment processor or financial institution.

9. Chargebacks and Payment Disputes

If you believe a charge is unauthorized or incorrect, contact AIRLUMN promptly. Nothing in this section limits rights provided by law or by your payment-card issuer.

10. Failed or Declined Payments

If a recurring payment fails, AIRLUMN may retry the payment or suspend access after reasonable notice, subject to purchase terms.

11. Taxes

Applicable taxes and government-imposed charges may be added to the price when required.

12. Maryland Automatic-Renewal Compliance

Maryland’s automatic-renewal statute requires covered offers to present renewal terms clearly and conspicuously before fulfillment and in visual proximity to the request for consent, disclose the cancellation method, and permit termination through a simple, cost-effective, timely, and easy-to-use mechanism that does not unreasonably delay, hinder, or obstruct cancellation. AIRLUMN’s checkout and cancellation flow will be implemented consistently with those requirements.

13. Contact

Refunds and cancellations: support@airlumn.app

Mailing address: P.O. Box 584 White Plains, MD 20695

Effective Date - September 22, 2026